Q: How do I reset my password?
A: At the login screen click “forgot password?” and enter the email address that is associated with your account
Q: How much does it cost to use Quovo for account aggregation purposes within Advizr?
A: It costs $10/plan (client - household) /year.
Q: Does the $10 for quovo per household get billed quarterly or annually?
A: The Quovo costs are aggregated, and added to your Orion quarterly bill.
Q: How do I change the assumptions?
A: Navigate to the icon at the top right of the page. In the drop down menu select settings>assumptions.
Q: What data points map over from Orion to Advizr through the SSO?
A: 1) Personal Information
- a) Names, DOB
- b) Partner names and DOB
- c) Children names and DOB
- d) State for Taxes
2) All Accounts from Orion
- a) Users will determine the account type and owner
3) Asset Allocation for each Account - Automatically Mapped if known
- a) If unknown users are prompted to map the asset allocation
Q: How do I create multiple scenarios of the same plan?
A: Navigate to “Goal Results” or “Reports.” You will see a bar at the top of the page with a gear icon next to it. Click the gear icon, and select “create new plan,” or “copy this plan.”
Q: Where do you source your capital market assumptions?
A: We utilize JP Morgan’s 10 yr forward looking capital market assumptions. You can find a copy of them under reports>asset allocation>click “Definitions, Disclosures, and Assumptions” at the bottom of the page.
Q: Can I purchase the Advizr Workplace product?
A: It’s something we may offer in the future but right now the focus is on advizr’s core offering for financial advisers.
Q: My client has an employer sponsored plan but I am not seeing the employer’s contributions on the cash flow
A: Employer contributions will only be on the balance sheet.
Q: How do I model rental income that stops at a certain point in the plan so as to not overestimate the proposed retirement projection?
A: Utilize the “Other Income” to create an incoming cash flow for a period of the plan either during or pre retirement. Or sell the real estate asset. Once sold we’ll stop the rental income.
Q: Is the weighted average rate of return the real or nominal rate of return?
Q: Does an adviser have the ability to turn off access to "current finances" or the PFM so the Quovo cost doesn't incur?
A: Yes, a toggle in the "configure access" page must be turned off. Navigate to a financial plan>Client name(top left)>from the drop-down menu select "configure access"(if the client is not registered in the portal it will say "Invite to Advizr")>under dashboard toggle off "Access to Link Accounts"
Q: What are some use cases for the hidden accounts feature?
A: Sometimes Quovo sends duplicate data and since you can’t only remove 1 account from a Quovo link this is the next best thing. Go to Profile>Accounts>Click the account you want to hide>Sync Options>Toggle Off "Show Account."
Q: If I’m an Orion advisor with multiple business entities / DBAs under my corporate RIA, can those individual advisers use their own unique logo in their settings, or would there need to be one consistent logo across the firm?
A: The ability to customize white labeling functionality, like logos, are set at the firm level by the administrator. If advisors are allowed to override the firm logo, navigate to settings>My Settings>and follow the instructions to upload your logo.
Q: How do I show tax free treatment of an investment within my taxable accounts?
A: Alter the “turnover ratio” and “long term capital gains ratio” fields on the “account details” page to reflect the true tax impact. Advizr doesn’t assume tax exempt investments will avoid capital gains taxation (e.g. munis). Set Turnover Ratio to 0% and LT Cap Gains Ratio to 0% for each account.
Q: How do I tell which household is associated to my client’s plan in Advizr?
A: Client Name > Client Settings > “integrated from: ID 123” which relates to the household ID in Orion Connect.
Q: I’ve changed one of the asset class mappings in the settings but it didn’t change in my client’s plan. How do I update the plan to reflect the change?
A: Re-SSO from the household in Portfolio Audit. (Search Advizr SSO in support app for step by step).
Q: Within settings > applications settings, which apply at the firm level and which apply at the individual advisor level?
Q: Can a spouse or partner be invited to a plan through email?
A: No. Only one email address allowed per plan. They will need to share login credentials.
Q: Can a firm limit which of their reps can either see the Advzir app, or use the app, if they don’t want all, or any reps to use Advizr?
A: This is done through the Advizr Integration tile under the permissions step in the wizard. Based on which roles have access, that will determine which reps can SSO to the system.
Q: How do I model income to exclude FICA taxes but still take fed/state taxes into consideration?
A: Any “other income” entered income sources automatically excludes FICA. No need to toggle Tax Free as this will eliminate all of the above.
Q: My client has a Roth 401(k) account that is not reporting RMDs or displaying under distributions in Cash Flow. Why is that?
A: Our system assumes that the client transfers the roth 401(k)s into a rollover roth ira after ceasing employment, therefore it won’t be subject to RMDs as a Roth IRA.
Q: How do I delete a client?
A: Select the top left-hand corner dropdown menu from the client’s name and select ‘Delete Client.’
Q: Can I extract data from a client’s plan to a .csv file?
A: The only option for getting plan data out of Advizr is to download the plan to a pdf.
Q: Can I increase my idle time before Advzir logs me out?
A: No. Idle logout settings help protect privacy.
Q: The quovo linking doesn't bring in transactions for non personal bank accounts e.g. transactions for a 401k or SEP account
A: We do receive transactional information some accounts (like IRAs, non-qualified, spending accounts). Some accounts, like employer sponsored accounts do not provide transactional data.
Q: What is the difference between Safe Harbor 1 and Safe Harbor 2?
A: Safe Harbor 1 is an employer matching 100% of employees contributions up to 3%, and Safe Harbor 2 is an employer matching 100% of an employees contributions up to 3%, 50% for the next 2% of employee contributions.